MAINTENANCE REQUEST LOG & TRIAGE
Property: Cedar Court Duplex — Unit B · Tenant (first name): Riley
Routine channel: Text (555) 010-2233 with a photo of the issue · Emergency: Call (555) 010-2234 — Morgan (landlord)

HOW TO LOG A REQUEST (copy one block per request)
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Date: 
Reported by: 
Issue: 
Location in unit: 
Urgent? (yes/no): 
Landlord confirmed (date): 
Resolved (date): 
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TRIAGE CHECKLIST — is it an emergency?
- YES if: fire/smoke, gas smell, flooding, sewage backup, no heat when it is freezing, broken exterior lock, sparking outlet.
- NO (routine) if: dripping faucet, running toilet, cosmetic damage, appliance quirk that can wait 48 hours.
- Emergencies: call the emergency contact immediately, then log it here.
- Routine: send through the maintenance channel with a photo and the location in the unit.

Response targets the landlord sets for themselves (write yours in): routine __ days, urgent __ hours.
